Was Virgin Hotels The Worst Launch In Vegas History? What A Hot Mess!

by YouTube Team

Welcome to MtM #Vegas​​​​​ – Our weekly look at the cool news​​​​​ and happenings in Sin City.

#Virgin Hotels Las Vegas opened this past week with a lot of buzz and a lot of people leaving disappointed. Our friend Rick from Travel on Points was there on opening day. He didn’t just attend the grand opening but stayed in the hotel as well. Check out his written review at:

In this MtM Vegas episode, we give a fully detailed #VirginHotels Las Vegas review including what to expect at the property. We also discuss the opening day experience both in the hotel and casino including how they dropped the ball in many ways and what they got right. From not having hotel rooms ready to no pool, it is clear the place wasn’t ready for prime time.

Rick will also talk about his overall impressions of the décor including which places got it right and which didn’t. With so many operators at Virgin it does sort of feel all over the place, but there were some highlights. Mostly though it seems this launch was messed up in many ways leaving guests unhappy and many wondering how this could have happened.

0:00 Welcome to MtM Vegas
1:59 Virgin Hotels Opening Expectations
3:25 Arriving at Noon on opening day – Room not ready for hours
4:53 The Virgin Hotels Las Vegas pool is a construction zone. The property opened unfinished.
6:50 How Virgin didn’t focused on influencers instead of paying customers.
8:40 Virgin’s hideous hotel hallway carpet & overall chic desert theme
9:45 Virgin Hotels Las Vegas King Chamber Deluxe room impressions and review
12:50 How parts of the room looked unfinished and didn’t deliver on the brand standards
14:20 Virgin Hotels Las Vegas has multiple operators running the hotel, casino, shops and restaurants and it feels a little disjointed.
18:10 Impressions of the varied decor – What is good and what is bad
20:14 Does natural light make a huge difference?
21:10 They tore out the Center Bar and many of the bar top machines
23:45 Highlights of Virgin Hotels and the lowlights of opening night and Rick’s stay
25:25 Is this the worst launch in Vegas history & comparing Circa’s opening to Virgin’s
27:10 Did Virgin Hotels Las Vegas deliver on the brand promise?

Relevant Links:

(Lots of Virgin Hotels opening content)

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42 comments

Hobbs the Slayer April 3, 2021 - 3:01 pm

Wow that's there suite room. Looks horrible, especially being a hilton diamond member. I would be very unhappy and probably move to another property.

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Alex Rivera April 3, 2021 - 3:14 pm

GRAND OPENING!!GRAND CLOSING!!SOLD AGAIN BY NEXT SUMMER!!THAT PROPERTY HAD A HARD TIME WHEN IT WAS HARDROCK!!MUST BE ON STRIP TO SUCCEED!!NO QUESTION THOSE OFF STRIP PROPERTIES NEVER MAKE IT!

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Eric Fuhrer April 4, 2021 - 1:32 am

This is par for the course for Virgin. Look up the cabins on their cruise ships. They're exactly the same as your hotel room, minimalist.

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Carl FromTheOC April 4, 2021 - 5:50 am

So, was it a SNAFU, or was it a FUBAR?

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Deano April 4, 2021 - 6:04 am

STEVEN From 'NOT Leaving Las Vegas" Got kicked out by an Overzealous security guard!…I WON'T be Gambling or going to that Crappy Hotel Casino!

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Martin Moy April 4, 2021 - 7:58 am

Well- thanks for the report…..I agree that it doesn't sound very well planned out- pandemic or not. I mean, it's nice weather, how can you open a 'hotel' that advertises a great pool and park area, but it's not even finished yet? Here's another article to read- not sure if it sheds light on their thinking, but it is what it is. At least Boz (the JC Hospitality group) said they planned to re-employ many of the former workers of the former Hard Rock..here's a link to the article I found online : https://www.cdcgamingreports.com/virgin-hotels-las-vegas-opening-one-more-positive-sign-for-the-markets-recovery/

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Si Manda April 4, 2021 - 8:14 am

We loved HRH and are fans of Virgin so we will give it a go, plus we’re from the UK 🇬🇧 the home of Virgin Atlantic!

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Fantastique Berliotz April 4, 2021 - 2:28 pm

Yeah I watched it live. I've been to other hotel/casino openings before and that was the saddest opening I've ever seen. Definitely not like a typical Richard Branson celebration. <–And I've been to those too.

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Madame CEO April 4, 2021 - 4:29 pm

This whole stream was just dripping with hateration. Maybe you’re just not the target demographic, boomers.

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The Kurt's Place Channel April 4, 2021 - 5:10 pm

Very nicely put together video and very entertaining as well. Thanks for posting this.

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Jean Nespechal April 4, 2021 - 7:42 pm

That bed in the room looks like a sofa bed. And that carpeting in the hallway……😯😯😯😯

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j t April 5, 2021 - 6:55 am

They kicked out Steve and Catherine from " All you Can Vegas " !! They tried to review the restaurant.

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aa aa April 5, 2021 - 3:08 pm

they need to have a Star Wars hotel and casino

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aa aa April 5, 2021 - 3:11 pm

forget about this place – They need Star Wars land hotel and casino- virgin just plain virgin

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aa aa April 5, 2021 - 3:14 pm

its not a hot mess, its A CONSTRUCTION AND DESIGN MESS up

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aa aa April 5, 2021 - 3:14 pm

bring back the THEMED CASINO, or else you just got plain modern boring

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richard c April 6, 2021 - 1:44 am

Thanks Miles, I do not think I would do Virgin Vegas IMHO!

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TheAsg2112 April 6, 2021 - 2:41 am

All the restaurants except two at NYNY are run by ARK or are individual tenants, but the employees are employed by those specific entities and are not shuffled between companies. That just sounds way to fly by night for me and a asking for trouble.

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Kimberley Bedford April 6, 2021 - 6:18 pm

Stayed at hard Rock a couple of years ago. Wasn't impressed. 1 pool was open. Wouldn't stay at virgin. I've stayed at a few properties in Vegas. Like to try different ones but don't stay here.

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TWODIRTYSLOTS April 6, 2021 - 8:48 pm

Used to watch "Not leaving las Vegas" for all my Vegas info. Now I subbed to you guys cuz you guys are accurate and fun to listen to.

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885 Blackjack - Las Vegas Blackjack News April 6, 2021 - 9:13 pm

I understand the hotel is taking some lumps, I'm definitely not the travel expert. But, I would like to point out, the Mohegan Sun Casino at this property did have pretty playable blackjack. 3 to 2 Double deck and Six deck. Hand shuffled, and the six deck shoe had re-split aces. That shoe was a $10 minimum, the double deck was $25. The six deck table is just slightly above average for the area and stakes, and there is plenty of them. I would say the casino actually has some of the best $10 blackjack availability anywhere near the strip, in any direction. The only exception being Ellis Island, which is very small.

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tony tony April 6, 2021 - 9:22 pm

I stumbled onto this video after watching some other popular Las Vegas vloggers just for general information,…and to listen to different opinions I wanted to tell you how much I enjoyed the format and ''give and take '' style of the discussions. Very enjoyable.

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KingOfGames189 April 7, 2021 - 3:27 am

1:55 not a single white person at that beach lmao

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TRMV April 7, 2021 - 6:43 am

It looked disastrous! Plus not allowing bloggers was not a good choice!

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Ashley Sumner April 7, 2021 - 5:37 pm

Steven from NLLV bashed Virgin about their food policy of not being allowed to be brought back into the room, mocked them on their room rates and what a bad neighborhood it’s in, then he wonders why he was singled out and 86!!! when all other vloggers were left alone.

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Agent Joe April 7, 2021 - 5:50 pm

Why would anyone stay there? Totally off strip in a sketchy area even though adjacent to UNLV. Avoid at all costs and pay same amount in Center City

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Express Printing April 8, 2021 - 1:43 pm

Virgin Hotel policy! no outside food or drinks allowed in room.

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Sixty_one _60 April 8, 2021 - 9:38 pm

I could stay there for free Via Hilton, ill pass……nothing is appealing about Virgin…..

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zim1978 April 9, 2021 - 1:57 am

If you think this room is bare, you should see what Virgin did with a cruise ship. The design is straight out of an IKEA, and the light switches are inside the closet. Very disappointing brand.

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C B April 9, 2021 - 6:06 am

It’s the weakest horrifying casino in Vegas. Pathetic how the British take a vantage of Americans. We’re just sheep and they want to get paid.💵💵💵💵.

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Michael G April 10, 2021 - 12:22 am

Theres 2 bar areas with machines, but the people that play those for the free drinks basically, already have them snagged and hang onto them. Virgins focus must be more on the people who don't mind using plastic to pay 50 bucks and tip for 3 drinks. Opening night was pretty cool and very busy later on, but its definitely not the same now, though I did think it was nicely decorated, or at least had that brand new novelty. Unfortunately, its away from the strip and amenities like pool are not open, and the surrounding areas can seem sketchy, especially Paradise back toward Flamingo, with that giant strip club right across the street!

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akuakepeli April 12, 2021 - 1:35 am

Fyre Festival?!? Did Virgin hire Billy McFarland for the grand opening?

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Soul Based Living April 12, 2021 - 3:30 pm

Virgin can rest assured, people won't hate it more than Linq

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Vegas Withdrawal April 12, 2021 - 5:44 pm

Aria Sky Suites for the win! Still my number 1!

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Mitch g April 16, 2021 - 5:32 pm

Sad really…the Hard Rock was my favorite Las Vegas property! It had such a cool vibe!

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Edyz2 April 20, 2021 - 8:45 pm

Virgin cruises are just as bad…I saw the launch of the first cruise and the light as you enter your room is hidden in the closet..

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Janet Ruggles April 20, 2021 - 10:45 pm

💖👍 the carpet!!

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Janet Ruggles April 20, 2021 - 10:51 pm

Had wanted to stay here, but your site are not the only ones having trembling things to say about it. Only thing I hear good are the staff. 🤔👩‍🦼

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Vegas A-List May 24, 2021 - 7:14 pm

I live in Massachusetts and know the Mohegan Sun casino well, so I'm not surprised that it was a major failure on opening day. I've never been impressed with the service or treatment of their customers at Mohegan. When I heard they were involved in the Virgin Hotel and Casino, I feared the worst. No surprise to me it was a "hot mess".

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Vida Bajasur June 8, 2021 - 10:59 pm

Call me anything but I liked more the 90s Strip area, where resorts had its own theme

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Dwain June 13, 2021 - 1:03 pm

Natural light was at the Wynn for decades.

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iVegasLive Entertainment Inc. June 22, 2021 - 9:58 pm

It should have stayed as Hard Rock Hotel, instead of allowing the property to change into a virgin. I had found a small bowl of Chicken Caesars Salad, which I found out that it costs $11.00, not including tax, with tax it would cost a total of $11.92.

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