American account shutdowns are becoming a frequently occurring method for Amex to remove churners and gamers. This time their credit card shut down comes as a bit of a surprise since people were playing by the rules. Here is what you’ll need to know to avoid an Amex shut down an protect your Membership Rewards and cash back.
00:00 – Start
00:24 – Amex Plays Hardball
1:12 – New Shutdowns
2:13 – Amex fault?
3:45 – What does this mean for you?
5:11 – Last of shutdowns
6:16 – Big Takaeway
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33 comments
Welp…I no longer feel safe using No Lifetime Language offers 😁👌 1 signup bonus isn’t worth risking account closure of all cards + being black listed. I bet Amex’s RAT team always has a “We’re Hiring sign posted” 😆
I saw shutdown in the title and have never clicked on a video faster lol
Agreed! Def not worth it… Can't live without AMEX 😔😔
In starting to question if I want to keep any Amex card except the Hilton cards.
Much prefer Chase these days. AMEX will not give me a bonus and the only thing I ever did was close the old SPG card which Marriott forced my to do to get the Marriott Bonvoy Card. They do not treat their customers with respect IMHO.
Is buying gift cards ok or that's a grey zone?
Agreed! Good points, Dustin…lol…no pun intended..lol
I got a bonus on my 2nd BBP, but it was an over the phone offer, and I don't think I got a bonus on the 1st. Since I cancelled my Bonvoy Brilliant after 11 months, I'm thinking of keeping my Bus Platinum into year two, so it doesn't look like I'm churning. Way too invested with Amex to have any problems!
I'd say Amex needs to fix their products instead of screwing people over. lol
Yea no thank you. Not about to lose my points. Too much in the last year to try and sway away from the lines.
Hi. I went incognito and looked for amex platinum offers and found 1 which was for no annual fee the 1st year and 175 after that along with 300 in statement credits after i spent 3,000 in the 1st 3 months. … took offer they sent me the card and the agreement was totally different. Spend 2,000 in the 1st 3 months get 40,000 points and i was like that's not the offer i was solicited for not to mention zero statement credit. Any idea on what just happened to me? If the offer that they are given me was what they had offered in the 1st place i would not have taken it. Any ideas or feed back would be appreciated…. thanks in advance!
Amex controls approvals so they just shouldn’t approve people that already hit the lifetime language.
What was the Hilton issue recent that you spoke of. I'm not sure I heard a out it.
The devil is always busy but the AmEx RAT team is busier!
This Amex crap is getting really old. They create the game and the rules and then drop the hammer when folks find a way to win inspite of them.
What’s next? Account closure to taking advantage of upgrade bonus offers that THEY present. Well you upgrade and downgrade too much and we don’t like that even though we allow it and then dangle points in front of you to actually do it.
It’s getting old in a hurry. Make of your mind Amex! Pick a side of the fence and stay on it!
The one question I haven’t seen answered about these shutdowns is were people signing up through offers targeted specifically to them, or were they using links that were meant for other people? I know these no lifetime offers frequently get posted online by people who get them. Would be helpful to get more info on that.
Amex is putting these offers out there then canceling accounts because people use them is straight up shady. That’s like when ur parents tel you go ahead stay out late then get upset when you do
#TeamAmex still
On one hand, there is mindlessly spending on just one card like American Platinum earning 1x in everything. On the other end, a person may have 4-5 MR earning cards and are maximizing each cards’ bonus category. Is that gaming the system? The line can get muddy at certain point.
The way I see it is that a person needs to reach the spending volume of a small business, or a thoughtful, budget-focus individual or family household spending is simply not enough to keep someone engaged in the game for the long haul.
Meh, just focus on Chase first. People shouldn't mess with Amex till they have a robust credit portfolio.
Amex has too many weird rules and restrictions to make them a foundation.
"In our sole discretion" says everything – this term practically gives then unrestricted power for shutdowns
Don’t have Amex. Don’t want Amex. Fico about 840 but I don’t want to use my card and worry about them shutting it down while shopping or making large purchases. Don’t want to share my tax return and I don’t want to get shut down because I check my credit line. I never understood the fascination and the “great” customer service. Being shutdown for no reason sounds horrible.
Good AMEX initiative, having a cleaner credit card ecosystem will help everyone to make better decisions instead of thinking which card to use. Better and differentiated services rather than "tutti-frutti" approach.
I’ve been rebuilt credit and it’s up over 200 points in the past yea and I’m working hard to get my first AMEX card. Not interested in gaming the system…I just want to join the. Family!,!, can’t wait to get my first AMEX card..
What is a self referral?
Sounds like a cry baby. Their card, their terms. It’s not literal, it’s implied. What reasonable adult would assume they could get a repeated bonus when the meaning of bonus implies that there is a finite limit.
Ya I don’t mess with them. Too many other banks & CUs out there.
they making gaming the system harder lol
Hate to say it but I got shutdown – AMEX stated they didn't like my spending habits. Didn't miss a payment, always paid to zero, didn't screw around with giftcard. I didn't even get to check out the Amex airport lounge (it's always full) 🙁
One speculation is this may have happened to people who applied for an offer they weren't targeted for.
I don't plan on getting an AMEX card ever
I think this is not the customers fault but American Express' fault for not putting the lifetime language in all their offers. Like you said, even if this is in the grey zone, the customer is playing by the written rules. I don't agree with these shutdowns even though the previous rounds of shutdowns i do agree with. take care Dustin and keep the family safe!
Seem to hear this alot from amex. I think I'll just stay away.
i have credit card debt around 60% what can i do get the American Express. I want it bad